Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSS405028 Mapping and Delivery Guide
Develop a communications strategy to support operations

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency MSS405028 - Develop a communications strategy to support operations
Description
Employability Skills
Learning Outcomes and Application
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Determine information needs of employees and production or operations systems
  • Examine competitive systems and practices strategy and determine broad information framework
  • Examine production or operational processes and determine information needs of employees and processes
  • Examine operational support areas and determine information needs of employees
  • Discuss information used and desired with stakeholders, and involve team and other key personnel in strategy development to promote awareness, learning and commitment
  • Examine control systems or other data systems to determine their data needs
       
Element: Determine communication needs for contingencies and non-conformances
  • Analyse information flow requirements
  • Determine user information access requirements
  • Evaluate suitability of communication media for required information flows and access
  • Determine communication needs for contingencies and non-conformances
  • Develop strategy options and discuss with relevant stakeholders
  • Select appropriate strategy or strategies
  • Develop a list of what needs to be achieved
  • Determine resources required to implement strategy
  • Obtain authority for communication media to be developed
  • Monitor development of communication media and take appropriate corrective action, as required
  • Oversee deployment of communication media
       
Element: Monitor communication strategy
  • Determine key performance indicators for communication strategy
  • Monitor indicators to identify effectiveness of strategy
  • Re-evaluate communication needs on a regular basis
  • Identify and oversee improvements to communication strategy
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Examine competitive systems and practices strategy and determine broad information framework 
Examine production or operational processes and determine information needs of employees and processes 
Examine operational support areas and determine information needs of employees 
Discuss information used and desired with stakeholders, and involve team and other key personnel in strategy development to promote awareness, learning and commitment 
Examine control systems or other data systems to determine their data needs 
Analyse information flow requirements 
Determine user information access requirements 
Evaluate suitability of communication media for required information flows and access 
Determine communication needs for contingencies and non-conformances 
Develop strategy options and discuss with relevant stakeholders 
Select appropriate strategy or strategies 
Develop a list of what needs to be achieved 
Determine resources required to implement strategy 
Obtain authority for communication media to be developed 
Monitor development of communication media and take appropriate corrective action, as required 
Oversee deployment of communication media 
Determine key performance indicators for communication strategy 
Monitor indicators to identify effectiveness of strategy 
Re-evaluate communication needs on a regular basis 
Identify and oversee improvements to communication strategy 

Forms

Assessment Cover Sheet

MSS405028 - Develop a communications strategy to support operations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

MSS405028 - Develop a communications strategy to support operations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: